Refund Policy

We want you to be satisfied with your SonaLab purchase. If you are not satisfied, you may request a refund according to the following policy.

• You may request a full refund within 7 days of purchase
• Refund requests must be submitted via email within the 7-day period
• Upon refund, the corresponding license will be revoked and bound devices will be unlinked
• Purchases older than 7 days are not eligible for refund

• You may request a refund at any time during the subscription period, calculated pro-rata based on remaining days
• Upon refund, the license will be immediately downgraded and premium features will no longer be available
• Subscriptions with more than 90% of the period elapsed are not eligible for refund

• Accounts banned for violating the Terms of Service
• Licenses obtained through activation code redemption (please contact the code provider)
• Purchases beyond the refund period

Please send an email to vip@pro.men with the following information:

• Your registered email address
• Purchase date and license tier
• Reason for refund

We will process your request within 5 business days. Refunds will be returned to your original payment method.

For refund-related questions, please contact: vip@pro.men