Question 1

What operating systems does Mirror support?

Accepted Answer

Mirror currently supports macOS 13.0 and above only. We are working on support for other platforms. You can leave your email on the download page to get notified.

Question 2

What versions does Mirror offer and how do I choose?

Accepted Answer

Four tiers: L0 Student (free) to get started; L1 Basic ($128 one-time) gives you a measuring tool for your voice; L2 Advanced ($188/year) with side profile and vowel tracking to see the physiology; L3 Expert ($268/year) for vocal teachers, including AI analysis and student management.

Question 3

How do I activate a license?

Accepted Answer

After purchase, you will receive an activation code (e.g. SL-L1-XXXXXX). Log in to the Mirror website, go to the License Management page in your dashboard, and enter the code to activate.

Question 4

How many devices can I use with one license?

Accepted Answer

Each license can be activated on a certain number of devices. You can view and manage your activated devices in the Device Management page of your dashboard, and deactivate devices you no longer use.

Question 5

What is the latency of Mirror's real-time analysis?

Accepted Answer

Mirror's in-house analysis engine is named García. It runs 15 analysis modules simultaneously with latency under 10ms, ensuring you get truly real-time voice feedback.

Question 6

Charts aren't moving after opening Mirror?

Accepted Answer

Check two things: 1. Did you click ▶ Start Measuring? Charts only move in measuring mode. 2. Is the correct microphone selected? Click the 🎙 button in the top-right to confirm.

Question 7

Too many charts. Where do I start?

Accepted Answer

Totally normal! Start with just Voice Health + Symptom Detection + Fold Balance + Closure. Uncheck others in the sidebar to keep things clean.

Question 8

How do I switch between L0/L1/L2/L3?

Accepted Answer

In the toolbar you'll see L0 L1 L2 L3 buttons. Click the one you want. The highlighted button is your current tier.

Question 9

Can I record my sessions?

Accepted Answer

Yes! Click ⏺ in the playback bar to start recording. After recording, you'll enter playback mode where you can review voice data at any point on the timeline. Press Space to add annotations while recording.

Question 10

Where are my recordings saved?

Accepted Answer

Recordings are saved in Mirror's file library. Click the 📁 Library tab at the top to view and manage all your recordings.

Question 11

What do the chart colors mean?

Accepted Answer

Mirror uses a unified traffic-light color system: 🟢 Green = good, keep going; 🟠 Orange = needs attention; 🔴 Red = needs adjustment; 🔵 Blue = informational, no judgment.

Question 12

What does the ℹ️ button next to each chart do?

Accepted Answer

Click the ℹ️ button next to any chart title to see detailed documentation including parameter explanations, usage tips, and connections to teaching practice.

FAQ