Privacy Policy

Chengdu Pronoman Technology Co., Ltd. ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use the SonaLab product and website.

We may collect the following types of information:

• Account information: email address and display name provided during registration
• Device information: device identifiers (HWID) and device names for license binding
• Payment information: processed through third-party payment platforms; we do not directly store your bank card or payment account details
• Usage data: feature usage patterns and error logs to improve the product experience

We do not collect or store your audio recordings. All voice analysis is processed locally on your device in real time.

We use the collected information to:

• Provide and maintain our services
• Process licenses and device binding
• Process payments and refunds
• Send service-related notifications
• Improve product features and user experience
• Prevent fraud and abuse

We do not sell your personal information. We only share information in the following cases:

• Payment processing: sharing necessary transaction information with payment providers (e.g., Paddle, Stripe)
• Authentication: working with authentication providers such as Supabase
• Legal requirements: when required by law or requested by government authorities

We implement reasonable technical and organizational measures to protect your personal information, including encrypted data transmission, access controls, and regular security reviews. However, no internet transmission can be guaranteed to be completely secure.

We retain your personal information for as long as necessary to provide our services. When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

Our website uses essential cookies to maintain login sessions and language preferences. We do not use third-party advertising tracking cookies.

You have the right to:

• Access and obtain a copy of your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Withdraw consent (without affecting the lawfulness of prior processing)

To exercise these rights, please contact vip@pro.men.

Our Product is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or in-product notification.

For privacy-related questions, please contact: vip@pro.men

Chengdu Pronoman Technology Co., Ltd.